It is important for us, as a firm regulated by the Financial Services Authority (FSA), to inform you about the way we operate as independent advisers and how we are remunerated. We offer a fully advised service, with comprehensive administrative support, which we are sure you find invaluable.
We will provide you with a copy of our Terms of Business and Initial Disclosure Document upon initial contact and inform you of our duties in relation to the Data Protection Act. Obviously all information is completely confidential and we are committed to ensuring that the FSA principle of treating customers fairly (TCF) is applied in all areas of our day to day business activities.
C Foot, Director, Enterprise Logic, London
In adopting the TCF principle we recognise that fair treatment of our customers is about adding value to the service we offer by aiming to:
Protect the interests of our customers at each stage of the product life cycle, from
promotion right through to after care service.
Meet as best we can the unique needs of each customer by offering a transparent, efficient and professional service, and constantly reviewing our service to identify areas for improvement.
Provide clear information about the products and service we offer, including our fees and charges.
Ask about your circumstances, needs & preferences prior to recommending a product.
Only recommend a product that we consider suitable for you from our available options, and that you can afford.
Advise you accordingly if we clanation if you do not understand something.
annot find a product that we consider suitable.
Encourage you to ask us for further explanation if you do not understand something.
If you are unhappy with our service you will have access to our formal complaints procedure.
However, it is imperative that we move forward as a partnership and that you help us too. For us to give the most appropriate advice, we ask you to:
Tell us as much as possible about your company's income, business model
and liabilities, to enable us to properly assess how much you can afford to pay.
Tell us about changes that might affect the company's cashflow.
Tell us now if there is any aspect of our service or product that you don't understand.
Tell us if you think there are ways we can improve our service.